We want to preliminarily make sure that our client's care is our primary interest.
Any of our activities is carried out in the interest of our client and has the main objective to obtain the highest possible degree of his satisfaction. The website www.ilciliegio.com, with express inclusion of all any existing third level domains, is subjected to Italian law and regulated by this.
The site is owned by the company Il Ciliegio di Pattaro S. &Amp; Figli s.s. based in Monteriggioni - Via Uopini 94 - 53035 - Monteriggioni - Siena.
Access and use of the Site are activities regulated by these "General terms and conditions" (from now on "Conditions").
www.ilciliegio.com sells exclusively quality products, purchased directly or from their selected partners.
Access and use of the site, as well as the purchase of any product and/or service on the site, are activities that presuppose the reading, knowledge and acceptance of these conditions, and in particular of the following pages, Published on this site: terms and conditions.
In particular, the Customer, by sending an order through this site, also in the hypothesis that this is not escaped, expressly authorizes and without any reserve, pursuant to article 13 of Legislative Decree no. 196/2003, the company Il Ciliegio di Pattaro S. &Amp; Figli s.s. to the processing of their personal data, for administrative and commercial uses, and accepts the conditions listed on the appropriate page called "Privacy", published on this same site.
Therefore, anyone who accesses and/or use services on the site expressly agrees with the company Il Ciliegio di Pattaro S. &Amp; Figli s.s. that the site and these conditions are regulated by Italian law. The territorial competence will be that provided for by the consumer code, i.e. the place of residence or home of the consumer, if located in the Italian territory.
the company Il Ciliegio di Pattaro S. &Amp; Figli s.s. adopts each precaution to prevent, on the website, content that can be considered harmful to civil beliefs, human rights and the dignity of people, in all its forms and expressions are published.
Those who choose to access the site anyway, make it of their initiative and will only be responsible for compliance with the related local laws.
Likewise, the company Il Ciliegio di Pattaro S. &Amp; Figli s.s. adopts any useful precaution in order to ensure its users that the contents of the site are accurate and do not contain incorrect or unaware of information, compared to the date of their publication, typographical errors, for which, following the report, the correction in the shortest possible time. However, the company Il Ciliegio di Pattaro S. &Amp; Figli s.s. It does not assume any responsibility for users about the correctness, accuracy, completeness and updating of any content published on the site.
The company Il Ciliegio di Pattaro S. &Amp; Figli s.s. cannot guarantee its users that the site operates continuously, without interruptions and in the absence of errors or malfunctions due to the internet connection. the company Il Ciliegio di Pattaro S. &Amp; Figli s.s. declines all responsibility for any problems, damage or risks that the user could encounter in the use of the site; for any malfunctions of the site related to the deactivation of cookies into the user's browser; for any presence of computer viruses or other components that can prove harmful.
The company Il Ciliegio di Pattaro S. &Amp; Figli s.s. It will be able to rectify, or even simply update, in whole or in part, these conditions, whenever it deems it, at its own unquestionable judgment, necessary or even, simply appropriate, without giving any notice. The user is compelled to comply with the terms reported in these conditions, and is also required to periodically check this page to check for any changes in the conditions, which will immediately become binding for the user, as soon as they are published on the Site.
right of withdrawal
instructions on the right of withdrawal, pursuant to Legislative Decree no. 21/2014, art.49, paragraph 4.
The customer has the right to withdraw from the contract, without indicating the reasons, within 14 days.
The withdrawal period expires after 14 days from the day when the customer or a third party, different from the carrier and the designated customer, acquires the physical possession of the goods.
To exercise the right of withdrawal, the Customer is required to inform us (the company Il Ciliegio di Pattaro S. &Amp; Figli s.s. - Monteriggioni - Via Uopini 94 - 53035 - Siena - Tel 0577 309055 - email Shop@ilciliegio.com ) of his decision to withdraw from this contract through an explicit declaration (letter sent by post or email). To this end, it can use the type of withdrawal type at the bottom, but it is not mandatory.
To comply with the withdrawal deadline, it is sufficient that the Customer send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
effects of withdrawal
If the Customer withdraws from this contract, all payments made in our favor will be reimbursed, excluding shipping costs in any case no later than 14 days from the day we are informed of his decision to withdraw from this contract. These refunds will be made using the same means of payment from the customer used for the initial transaction, unless otherwise agreed. The reimbursement can be suspended until the reception of the assets in their original condition or until the consumer is demonstrated by having sent back the assets in their original condition, if previous.
The customer is asked to send the goods or to deliver them to us (in his original packaging integral) - and precisely to: the company Il Ciliegio di Pattaro S. &Amp; Figli s.s. - Monteriggioni - Via Uopini 94 - 53035 - Siena - Tel 0577 309055 - Email Shop@ilciliegio.com without undue delays and in any case within 14 days from the day on which his withdrawal communicated us from this contract. The term is respected if the customer respects the assets before the expiry of the 14 -day period. The direct costs of the return of the assets will be borne by the customer. The customer is responsible for the decrease in the value of the goods resulting from a manipulation of the good different from that necessary to establish nature, the characteristics.
Type of withdrawal form:
(fill in and return this form only if you want to withdraw from the contract)
- recipient: the company Il Ciliegio di Pattaro S. &Amp; Figli s.s. - Monteriggioni - Via Uopini 94 - 53035 - Siena
With this I note the withdrawal from my sales contract of the following goods
- received the
- Consumer name
- Consumer address
- Consumer signature (only if this form is notified in paper version)
The European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve any dispute relating to E/or deriving from contracts for the sale of goods and services entered into on the net.